T.I.M. helps businesses maintain and manage their websites. We agree the updates, checks and changes required, with clear responsibilities for everyone involved.
Discuss your project with TimA business website continues to change: software receives updates, content becomes outdated and forms or integrations may need attention. Management therefore starts with an overview of the website, hosting, dependencies and access. We then define what the service includes and how questions or problems should be reported.
We identify the website’s components and the parties responsible for hosting, domains, email and external integrations. Clear ownership and access arrangements help keep knowledge organised. Before taking over an existing website, we review its technical condition and documentation.
Updates and changes need appropriate checks. Depending on the environment, we agree a testing approach, backup policy and recovery procedure. Important functions such as forms and ordering flows should be checked after relevant changes. The frequency and scope depend on your website and the management arrangement.
We distinguish maintenance, content changes and new development. This makes it clear which requests are included and when a separate proposal is needed. Availability, response times and any monitoring are agreed in advance. A maintenance arrangement does not automatically include continuous monitoring or a 24/7 service.
We assess the technology, access, documentation and current arrangements first. This establishes whether a handover is practical and which maintenance is required.
This depends on the proposal. Hosting, domains, third-party licences and technical management are separate components. We state which costs and responsibilities are included before work begins.
No. Availability, response times and support scope are explicitly agreed. You receive a clear point of contact and arrangements appropriate to your website and project.
Tell us briefly what you want to achieve. TIM generally responds within one business day.